Shipping policy
Last updated: November 6, 2026
Free shipping on every order
Standard shipping is free on every order, with no minimum.
Where we ship
We ship to Canada, the United States, France, Belgium, Switzerland and Luxembourg.
Processing time
Orders are prepared and handed to the carrier within 1 to 3 business days (Monday to Friday, excluding public holidays). Orders placed on a weekend or a holiday start processing the next business day.
Delivery time
Once shipped, orders usually arrive within 5 to 8 business days. Delivery times are estimates, not guarantees: holidays, customs and carriers can sometimes add a few days.
Secure Shipping Plus (Priority Dispatch)
Choose it as your shipping method at checkout and you get:
- Priority dispatch: your order is prepared first and handed to the carrier within 1 business day.
- Package protection: if your package is lost in transit, stolen after being marked as delivered, or arrives damaged, we'll reship your order free of charge or refund it in full.
To use your protection, write to us at support@myavely.com with your order number within 30 days of the shipping date. For a damaged item, please write within 7 days of delivery and add a photo.
Without Secure Shipping Plus
If the carrier confirms that your package was lost before delivery, we'll reship it or refund it. A package the carrier has marked as delivered isn't covered, but we'll help you open a claim with the carrier. Damaged or defective items are always covered by our Refund policy.
Tracking
You'll receive an email with your tracking number as soon as your order ships. It can take a day or two for the tracking to show its first update.
Your address
Please double-check your address at checkout. If you spot a mistake, email us right away: we can fix it before your order ships. If a package comes back to us because of an incorrect address, reshipping it is at the customer's cost.
Customs, duties and taxes
Some orders may be subject to import duties or taxes set by your country. When they're collected at checkout, you'll see them before you pay. When they aren't, the carrier may charge them at delivery, and they are the customer's responsibility.
Questions
Write to us at support@myavely.com and we'll help you.