Politiques

Livraison, retours, paiement et données personnelles : tout est ici.

Privacy policy

Last updated: November 6, 2026

This policy explains what personal information we collect when you visit or buy from the Avely store, why we use it, who we share it with and how to exercise your rights.

1. Who we are

Avely is a trade name of Empire LLC, a Wyoming limited liability company, 30 N Gould St Ste R, Sheridan, WY 82801, United States. We are responsible for your personal information.

Person in charge of personal information: the management of Empire LLC, reachable at support@myavely.com.

2. The information we collect

  • When you order: name, email address, shipping and billing address, phone number if you provide it, items ordered and your order history.
  • When you pay: payment is processed by Shopify Payments, PayPal or another method offered at checkout. We never see or store your full card number.
  • When you write to us: your email address and the content of your messages.
  • When you sign up for our newsletter: your email address.
  • When you browse the store: technical data collected automatically, such as IP address, device and browser type, pages viewed and cart contents, through cookies and similar technologies.

3. Why we use it

  • To process, ship and deliver your orders and send you tracking (performance of the contract).
  • To answer your questions and handle returns and refunds (performance of the contract).
  • To prevent fraud and secure payments (legitimate interest).
  • To meet our legal, accounting and tax obligations (legal obligation).
  • To send you our newsletter and offers, only if you subscribed; you can unsubscribe at any time with the link in every email (consent).
  • To run and improve the store and measure how our ads perform. Cookies that are not needed for the store to work are only used with your consent where the law requires it (consent).

The information requested at checkout is needed to process your order: without it, we cannot deliver it. No decision with legal effects on you is made solely by automated means; Shopify’s fraud analysis helps us, but the final decision is ours.

4. Who we share it with

We do not sell your personal information. We only share it with the providers that help us run the store, and only as needed:

  • Shopify, the platform that hosts the store and processes orders;
  • payment providers (Shopify Payments, PayPal);
  • our logistics partners and carriers, who prepare and deliver your orders;
  • our analytics and advertising tools, according to your cookie choices;
  • our email tools, if you subscribed to our newsletter;
  • authorities, when the law requires it.

5. Where your information is stored

Our providers, including Shopify, may store and process your information in Canada, the United States and other countries. When information about people in the European Union, Switzerland or Quebec is transferred outside their territory, these transfers rely, where the law requires it, on the safeguards it provides, such as an adequacy decision (Canada has one) or the European Commission’s standard contractual clauses.

6. How long we keep it

  • Orders and invoices: as long as the law requires for accounting and tax purposes.
  • Customer service messages: as long as needed to handle your request and follow up on your order.
  • Newsletter: until you unsubscribe.
  • Cookies: according to each cookie’s own duration. You can delete them at any time in your browser.

7. Your rights

Depending on where you live, you can ask us to access, correct, delete or receive a copy of your information in a common format, object to or restrict its use, and withdraw your consent at any time. To exercise these rights, write to us at support@myavely.com. We reply within 30 days.

You can also file a complaint with the data protection authority of your country, state or province, for example the Commission d’accès à l’information du Québec, the Office of the Privacy Commissioner of Canada or the CNIL in France.

You can change your cookie choices at any time with the “Cookie preferences” link on our Policies page.

8. Security

The store and checkout are protected by an encrypted connection. Shopify complies with the PCI DSS payment card security standard. No system is 100% secure, but we limit access to your information to the people who need it.

9. Children

The store is not intended for children under 16, and we do not knowingly collect their information.

10. Changes

We may update this policy. The date of the last update is shown at the top of this page.

11. Contact

For any question about your personal information: support@myavely.com, or by mail to Empire LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States.

Refund policy

Last updated: November 6, 2026

We want you to love what you ordered from Avely. If something isn't right, here is how returns and refunds work.

30 days to change your mind

You have 30 days from the day your order is delivered to ask for a return.

To be eligible, the item must be unused, in the same condition you received it, and in its original packaging with all parts and accessories. You'll need your order number as proof of purchase.

How to start a return

Write to us at support@myavely.com with your order number, the item you want to return and the reason. If your return is approved, we'll send you the return address and instructions. Items sent back without an approved return request can't be accepted.

Return shipping

Return shipping is paid by the customer, unless the item arrived damaged or defective, or we sent you the wrong item. We recommend a tracked shipping service: we can't be responsible for a return that gets lost on its way back to us.

Damaged, defective or wrong items

Please check your order when it arrives. If an item is damaged, defective or not what you ordered, email us with your order number and a photo or video of the problem. Please report shipping damage within 7 days of delivery; if a defect shows up later, just email us when you notice it. We'll send you a free replacement or a full refund, and you won't pay anything to send it back.

Items that can't be returned

  • Items that have been used, damaged after delivery, or are missing parts
  • Personal care and hygiene items once unsealed (for example, earplugs)
  • Gift cards

Refunds

Once we receive and check your return, we'll email you to tell you whether your refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may need a few more days to show it.

Shipping costs are refunded only when the return is caused by our mistake. The Secure Shipping Plus fee isn't refunded for a change-of-mind return once your order has shipped; it is refunded when we refund a whole order that was lost, stolen, damaged or sent in error.

Cancellations

Changed your mind? Email us as soon as possible. We can cancel and fully refund any order that hasn't shipped yet. Once an order has shipped, you can return it under this policy instead.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.

Customers in the EU, the EEA and the UK

Our 30-day window comes on top of your legal rights. If you live in the EU, the EEA (Norway, Iceland, Liechtenstein) or the UK, you have the legal right to cancel your purchase within 14 days of receiving your goods, without giving a reason. Tell us by email within those 14 days, then send the goods back within 14 days of telling us. You may handle the goods as you would in a shop to check them; if they've been handled more than that, we may deduct the loss in value from your refund. We'll refund you within 14 days of being told, including the standard shipping cost (free on every order), and we may wait until we receive the goods, or proof that you've sent them, before refunding. The optional Secure Shipping Plus fee isn't refunded once your order has shipped. The cost of sending the goods back is paid by you. Hygiene items that have been unsealed after delivery are not covered by this right.

You also have a legal guarantee: if an item is faulty or not as described, your local law entitles you to a repair, a replacement or a refund (in the EU, for at least 2 years after delivery).

This policy doesn't limit any rights you have under the consumer protection laws of your country.

Contact

Questions about a return? Write to us at support@myavely.com and we'll help you.

Shipping policy

Last updated: November 6, 2026

Free shipping on every order

Standard shipping is free on every order, with no minimum.

Where we ship

We ship to Canada, the United States, France, Belgium, Switzerland and Luxembourg.

Processing time

Orders are prepared and handed to the carrier within 1 to 3 business days (Monday to Friday, excluding public holidays). Orders placed on a weekend or a holiday start processing the next business day.

Delivery time

Once shipped, orders usually arrive within 5 to 8 business days. Delivery times are estimates, not guarantees: holidays, customs and carriers can sometimes add a few days.

Secure Shipping Plus (Priority Dispatch)

Choose it as your shipping method at checkout and you get:

  • Priority dispatch: your order is prepared first and handed to the carrier within 1 business day.
  • Package protection: if your package is lost in transit, stolen after being marked as delivered, or arrives damaged, we'll reship your order free of charge or refund it in full.

To use your protection, write to us at support@myavely.com with your order number within 30 days of the shipping date. For a damaged item, please write within 7 days of delivery and add a photo.

Without Secure Shipping Plus

If the carrier confirms that your package was lost before delivery, we'll reship it or refund it. A package the carrier has marked as delivered isn't covered, but we'll help you open a claim with the carrier. Damaged or defective items are always covered by our Refund policy.

Tracking

You'll receive an email with your tracking number as soon as your order ships. It can take a day or two for the tracking to show its first update.

Your address

Please double-check your address at checkout. If you spot a mistake, email us right away: we can fix it before your order ships. If a package comes back to us because of an incorrect address, reshipping it is at the customer's cost.

Customs, duties and taxes

Some orders may be subject to import duties or taxes set by your country. When they're collected at checkout, you'll see them before you pay. When they aren't, the carrier may charge them at delivery, and they are the customer's responsibility.

Questions

Write to us at support@myavely.com and we'll help you.

Terms of service

Last updated: November 6, 2026

1. About these terms

This website is operated by Empire LLC, a Wyoming limited liability company doing business as Avely ("we", "us", "our"), 30 N Gould St Ste R, Sheridan, WY 82801, United States. By visiting our store or buying from us, you agree to these Terms of Service, together with our Shipping policy, Refund policy and Privacy policy. If you don't agree, please don't use the store.

Our store is hosted on Shopify, which provides the online platform that lets us sell our products to you.

2. Using our store

You must be at least the age of majority where you live to place an order, or have the permission of a parent or guardian. You agree not to use the store for any illegal purpose, to break any law, or to interfere with how the store works (for example with viruses, bots or attempts to access accounts that aren't yours).

3. Products and descriptions

We do our best to describe and show our products accurately. Colors and sizes may look slightly different depending on your screen. Product availability can change at any time. If a product isn't as described, our Refund policy applies.

4. Prices and payment

Prices are shown in your local currency (Canadian dollars, US dollars, euros or Swiss francs). We may change prices at any time, but the price you pay is the one shown at checkout when you place your order. Payments are processed securely at checkout; we never see or store your full card details.

We may refuse or cancel an order, for example if a product is out of stock, if a price was clearly displayed in error, or if we suspect fraud. If we cancel an order you've already paid for, we'll refund you in full.

5. Shipping, returns and refunds

Delivery times, shipping options and package protection are explained in our Shipping policy. Returns, cancellations and refunds are explained in our Refund policy.

6. Your information

How we collect and use your personal information is explained in our Privacy policy. You agree to give us accurate information when you place an order and to keep your account details safe.

7. Reviews, comments and messages

If you send us a review, a comment, a photo or a suggestion, you allow us to use it, edit it and publish it on our store and social media, without payment to you. You agree that what you send is your own, is truthful, and isn't illegal, offensive or misleading.

8. Our content

The texts, images, videos, logos and design of this store belong to us or to our partners. You may not copy, reuse or sell them without our written permission.

9. Links and third-party services

Our store may link to websites or use services run by other companies (for example payment providers and carriers). We aren't responsible for their content or practices; please read their own terms.

10. Warranty disclaimer

Except as stated in our policies or required by law, our store and products are provided "as is" and "as available", without any other warranty. Nothing in these terms limits the rights you have under the consumer protection laws of your country.

11. Limitation of liability

To the fullest extent allowed by law, we aren't liable for indirect or unforeseeable losses linked to your use of the store or our products, and our total liability for any order is limited to the amount you paid for that order. This doesn't limit any liability that can't be limited by law.

12. Indemnity

You agree to cover us against any claims or costs caused by your breach of these terms or your misuse of the store.

13. Governing law

These terms are governed by the laws of the State of Wyoming, United States. If you live in the European Union, Switzerland or Canada, you also keep the protection of the mandatory consumer laws of your country, and you may bring a claim in your local courts.

14. Changes to these terms

We may update these terms from time to time. The version that applies to your order is the one published on this page when you place it.

15. Contact

Questions about these terms? Write to us at support@myavely.com.

Contact information

Trade name: Avely

Legal entity: Empire LLC, a Wyoming limited liability company

Business address: 30 N Gould St Ste R, Sheridan, WY 82801, United States

Email: support@myavely.com

For a question about an order, please include your order number and the email you used at checkout. We read and answer every message.